Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to PixCutly, operated by RD AINAN GLOBAL TECHNOLOGIES PRIVATE LIMITED.

It explains how refunds, cancellations, AI Credits, and related billing matters are handled for PixCutly's current digital services. Paid purchases, subscriptions, and Razorpay settlements currently remain associated with RD AINAN GLOBAL TECHNOLOGIES PRIVATE LIMITED pending a separate payment migration. Existing paid entitlements continue. A new payment gateway is not claimed as operational.

2. Digital Services

PixCutly provides digital services and digitally consumed AI resources. Depending on the feature used, this may include background removal, AI image tools, PixCutly AI, AI Editor exports, templates, AI Voice, AI Video, AI BGM, AI Song / music generation, AI Credits, paid Background Removal plans, and other supported generated or exported digital assets.

PixCutly does not ship physical goods. Results are delivered electronically through the platform as described in the Digital Delivery Policy.

3. AI Credit Purchases

Purchased AI Credits are generally non-refundable once consumed.

Successful generation or processing that consumes credits is not refundable solely because you dislike the subjective result, style, quality, or creative direction of an output.

4. Failed Generations and Credit Holds

Certain features may place a hold on credits before processing. Where PixCutly's system releases a credit hold because generation did not properly begin or complete, released credits return to your available credit balance.

A credit-hold release is not a cash refund. Released credits are restored as credits in your wallet, not as money returned to your payment method.

If credits were captured despite a verified technical or provider failure, you may contact Support for review. PixCutly does not promise an automatic cash refund in those cases, and does not promise that every possible failure will result in a credit release.

5. Unused Purchased Credits

Unused purchased credits are not automatically refunded as cash. Requests involving unused purchased credits may be reviewed case by case, subject to applicable law, payment status, usage, and the circumstances of the request.

6. Duplicate or Erroneous Payments

Verified duplicate or erroneous charges may be reviewed and, where approved, refunded to the original payment method.

If you believe you were charged twice, charged an incorrect amount, or see an unauthorised PixCutly charge, contact Support promptly with your account email, approximate date of the charge, amount and currency, and any payment reference available.

7. Subscriptions

Where a recurring subscription is offered, cancellation stops future renewal according to the applicable billing cycle. Already-delivered service and the current billing period are generally non-refundable, except where required by law or approved for a verified billing or technical issue.

PixCutly does not promise prorated refunds for unused time in a current period.

You may request cancellation through available account controls. Where a self-service cancellation control is unavailable, contact support@pixcutly.com.

8. Free or Promotional Credits

Free, complimentary, or promotional credits have no cash value and are generally not cash-refundable.

9. Refund Processing

Where a cash refund is approved, it will be returned to the original payment method where technically and legally possible. Payments are processed through Razorpay. Processing time may depend on Razorpay, your bank, and the payment network. PixCutly cannot guarantee when funds will appear on a statement.

10. Statutory Rights

Nothing in this policy overrides non-waivable rights under applicable Indian law.

11. Contact

For cancellation, billing, or refund questions:
PixCutly
A product of RD AINAN GLOBAL TECHNOLOGIES PRIVATE LIMITED
support@pixcutly.com